Know before you go — hours, insurance, and what to bring.
Clear, practical guidance for patients and families visiting Ndengera in Gisenyi, so your first stop is the right one.
- Emergency & Maternity
- 24/7 Walk-in
- Accepted Insurers
- 7
- Lab Turnaround
- 30–60 min
Visiting hours for observation & maternity wards
Visiting schedules at Ndengera balance family support with quiet rest and clinical recovery for admitted patients.
06:00 – 07:30
Early morning breakfast visit and family check-in before physician ward rounds.
12:00 – 14:00
Lunchtime visiting period for meal delivery, newborn visits in maternity, and time with nursing staff.
17:00 – 20:00
Evening visiting window before overnight quiet hours begin promptly at 20:00.
Accepted insurance partners & medical schemes
Ndengera cooperates with statutory public health funds and recognized private insurers in Rwanda. Direct billing applies at the pharmacy and consultation desks.
Present your national ID and current affiliate card at reception on arrival. Our admissions team verifies eligibility on the spot.
Mutuelle de Santé (RSSB Community Scheme)
Standard Tier 1-3 co-payment
RSSB / RAMA (Civil Servants & Private Formal)
85% outpatient & inpatient coverage
MMI (Military Medical Insurance)
Direct billing scheme
Radiant Insurance Company
Private health insurance policy
Sanlam General Insurance Rwanda
Corporate medical scheme
Britam Insurance Rwanda
Private direct billing
Private Pay / Cash (No Insurance)
Standard MoH tariff schedule
What to bring for your visit or admission
Identification
National ID (Indangamuntu), passport, or birth registration certificate for minor children.
Insurance Documentation
Valid medical affiliate card, insurance membership number, or stamped transfer form (for CBHI Mutuelle).
Medical Records
Previous prescription slips, ongoing chronic medication packs, diagnostic lab reports, or your green CPN booklet.
Personal Essentials
Comfortable clothing, personal toiletries, and a designated family companion if staying in the observation ward.
Patient rights & dignity at Ndengera
We hold ourselves to strict standards of clinical transparency, human respect, and confidentiality.
Strict Medical Privacy
Your diagnosis, lab results, and consultation records are strictly confidential and protected by national medical privacy laws.
Informed Consent & Clarity
Every test, scan, and medication is explained in plain language — Kinyarwanda, English, French, or Kiswahili — so you can make informed decisions.
Equal & Respectful Care
Care is delivered without discrimination regarding origin, social background, or financial status. Every patient is treated as family.
Frequently asked questions by patients
Answers to common questions about appointments, laboratory turnaround, emergency walk-ins, and payments at Ndengera.
Do I need an appointment for emergency triage or labor?
No. Emergency triage and the maternity labor ward are open 24 hours a day, 365 days a year. Walk in immediately without a prior booking.
How quickly are diagnostic laboratory test results ready?
Routine blood tests, malaria microscopy, and other common panels are validated on-site within 30 to 60 minutes so you can see your doctor on the same visit.
Can I use CBHI Mutuelle de Santé at Ndengera?
Yes. Mutuelle de Santé is accepted when accompanied by a valid health center transfer sheet. In life-threatening emergencies, patients are stabilized immediately regardless of documentation.
What if I don't have any of the accepted insurance schemes?
You can pay directly at our transparent, Ministry of Health regulated rates via Mobile Money (MoMo) or cash, with a clear receipt for every service.
Plan your visit to Ndengera CBC Polyclinic.
Book a consultation online, or speak with our patient desk in Gisenyi.